Providing Video Analytics in Banking & Finance
Security threats in the banking sector are increasingly sophisticated, making it essential for banks and payment firms to be equipped with the right tools and knowledge to protect staff, customers, and assets. At VCA Technology, we provide cutting-edge video analytics to help prevent crime, detect fraud, and identify a fraudster’s bank account, assuring customers of their safety while enhancing their experience.
Levelling Up Your Security Management
Our comprehensive video analytics solutions generate valuable metadata, offering crucial insights into real-time activities across major UK banks and smaller UK banks. These insights enable banking groups to maintain control over every entry point within their bank branches, ensuring compliance with regulatory requirements set by the payment systems regulator while improving overall security.
Enhancing Security in Major UK Banks
Improve Staff Utilisation
Our video analytics software helps identify inefficiencies in personal current account provider services, allowing better resource allocation and an improved customer experience. An independent survey evaluating customer satisfaction among personal current account providers highlights the importance of service quality and whether customers would recommend their provider to friends and family. Financial institutions can optimise staffing levels by analysing footfall, queuing, and customer behaviour, reducing wait times and streamlining online banking and mobile banking app experiences.
Protect Staff and Customers
Ensuring the safety of both staff and customers is crucial in any financial institution, especially as fraud, APP fraud, and app scams received per million transactions continue to rise. The proportion of total APP scam losses that were reimbursed, or app scams refunded, is a critical metric for evaluating the effectiveness of fraud prevention measures.
Our video analytics technology integrates general CCTV views with special-use cameras, providing major UK banks and smaller UK banks with rich data to detect push payment app scams and identify fraudulent activities. For example, by analysing data on millions received into a scammer’s account, banks can trace authorised push payment fraud cases and take action against fraudsters. Additionally, the monetary losses incurred by victims, or the amount transferred from a victim’s account, highlight the financial impact of these scams on consumers.
Deliver a Better Customer Experience
Banks are constantly working to improve overall service quality, service quality survey results, and customer satisfaction. Our industry-leading video analytics provide highly accurate data on customer behaviour, allowing banks and payment firms to make strategic improvements in branch efficiency and overall service quality.
For example, by leveraging queue counting, direction flow analysis, and dwell time tracking, we help personal current account providers, major UK banks, and smaller UK banks enhance customer service by reducing wait times. Perimeter protection also plays a key role in safeguarding customers using ATMs, transferring money, and accessing savings accounts.
Examples of Video Analytics in Banking & Finance
Watch our video to learn more about how our video analytics support UK banks, payment firms, and major banking groups in combatting fraud, using consumer accounts, optimizing security, and enhancing service quality.
Want to know more?
Contact our team to learn more about how video analytics can improve security systems and protect staff and customers in the banking and finance sector.
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